Shipping information

We pack every order carefully and ship it with DHL Go Green or DHL Express, depending on the destination and selected shipping method. The available options, delivery times and shipping costs are clearly displayed at checkout before you complete your order. All our deliveries are shipped with DHL insurance as standard. Insurance cover ends once delivery has been received and confirmed. 

Shipping costs

Shipping costs depend on the destination, the order value and the shipping method selected at checkout. All shipping costs are clearly shown again before the order is completed. Standard shipping is not automatically free, but may be free for orders reaching the thresholds below.

Delivery times

Delivery times are estimates in working days and apply from the time the shipment is handed over to DHL or DHL Express. Sundays and public holidays are not working days. For deliveries outside the European Union, customs clearance may extend the delivery time.

Processing your order

Orders are processed after payment has been received and subject to stock availability. We generally dispatch orders Monday to Friday  between 10:00 and 15:00 and Saturday between 11:00 and 13:00, excluding public holidays in Germany. Orders placed between Saturday at 13:00 and Sunday can only be processed and dispatched from the next working day. 

If delivery times differ, we will let you know at checkout, in the order confirmation or by email.

For partial deliveries, we generally charge shipping costs only once, unless otherwise indicated at checkout.

Insured shipping & delivery

All parcels are carefully packed and insured in transit until delivery. After dispatch, you will receive a shipping confirmation with a tracking link.

Please ensure that your delivery address is complete and correct. If a parcel cannot be delivered because the address is incorrect, additional costs may arise for redelivery, provided that we are not responsible for the cause.

We cannot deliver to PO boxes. Delivery to parcel lockers and collection points is possible only if the selected shipping method and DHL support delivery to the specified location.

Returns from countries outside the EU

We do not offer voluntary returns for items sent back from countries outside the European Union (EU). Statutory withdrawal rights, rights relating to defective goods and other mandatory consumer rights remain unaffected.

Our voluntary return-label service is not available for items sent back from countries outside the European Union (EU). Where we are legally required to cover return costs or arrange a return, we will fulfil those obligations.

For contracts already concluded, the services agreed at the time of contract formation and statutory rights remain unaffected.

Returns & refunds

Customs duties, taxes & import charges

Deliveries within the European Union generally do not incur additional customs duties. The prices and shipping costs displayed in the shop are gross prices, including statutory VAT where applicable.

For deliveries to countries outside the European Union, import charges, customs duties, taxes or processing fees may be charged by the destination country. These costs are not included in our product or shipping prices and are borne by the recipient.

The amount of these charges depends on the local regulations of the destination country. We have no influence over customs clearance and recommend contacting the relevant customs authority before ordering. Your statutory rights remain unaffected.

The following countries belong to the European Union:
Germany, Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, the Czech Republic, Hungary, Cyprus (southern Cyprus only).

Tracking your shipment

After your order has been dispatched, you will receive an email with a tracking link so that you can follow your shipment.  If the tracking has not been updated for several working days or your delivery is significantly delayed, please contact our customer service team at info@monolyt-store.com

Collection from the store

If store collection is offered at checkout, you will receive a separate notification when your order is ready to collect. Please bring your order number and valid identification. If another person is collecting on your behalf, written authorisation may be required.

Questions about delivery?

Our customer service team will be happy to help: info@monolyt-store.com. 

When asking about an existing order, please always include your order number so that we can identify your enquiry more quickly.

Shipping perfumes and fragrance products

Perfumes and certain fragrance products are classified as dangerous goods under transport regulations due to their alcohol content. For this reason, these items can only be shipped under certain conditions and exclusively by land.
As a general rule, perfumes and fragrance products can therefore only be shipped to European delivery addresses. Express delivery, air freight or delivery to destinations outside Europe may be excluded for these products.
If your order contains items subject to special shipping restrictions, we will inform you of the available shipping options during the ordering process or after you place your order.

Delayed or lost shipments

If you believe your shipment is delayed or may have been lost, please contact us by email at: info@monolyt-store.com

Please check the DHL or DHL Express tracking information first. Delays are often caused by high shipping volumes, customs clearance, public holidays, address queries or local delivery delays.

We can generally initiate a formal investigation with the shipping provider only when the shipment is significantly delayed and tracking has not been updated for several days. As a guide, a formal investigation is usually only possible when the parcel is at least three weeks late and tracking has shown no new update for at least six days.