Refund policy

Returns from countries outside the EU

We do not offer voluntary returns for items sent back from countries outside the European Union (EU). Statutory withdrawal rights, rights relating to defective goods and other mandatory consumer rights remain unaffected.

For contracts already concluded, the services agreed at the time of contract formation and statutory rights remain unaffected.

Right to cancel

Consumers have the right to cancel the contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which the customer, or a third party designated by them who is not the carrier, takes possession of the goods. For a single order comprising several items delivered separately, the period begins on receipt of the last item.

To exercise the right to cancel, the customer must inform us, MONOLYT Fashion GmbH, Weißenburger Straße 24, 81667 München, Germany, telephone +49 17666891325, email: info@monolyt-store.com, of their decision to cancel the contract by a clear statement. The model cancellation form may be used for this purpose, but is not mandatory.

We also provide an electronic cancellation function or a clearly accessible cancellation button in the online shop. When this function is used, we acknowledge receipt of the notice of cancellation on a durable medium, in particular by email.

If you use the online function, we will promptly send you an acknowledgement of receipt on a durable medium, in particular by email, containing information about the content of the notice of cancellation and the date and time it was received.

Effects of cancellation

If the contract is cancelled, we will refund all payments received from the customer, including delivery costs. This excludes additional costs arising from the choice of a delivery method other than the least expensive standard delivery offered by us.

The refund will be made without undue delay and no later than fourteen days from the day on which we receive notice of cancellation. We may withhold the refund until we have received the goods back or evidence has been provided that the goods have been sent back, whichever is earlier.

The goods must be sent back or handed over to us without undue delay and in any event no later than fourteen days from the day on which we were notified of the cancellation. The deadline is met if the goods are sent before the fourteen-day period expires.

The customer bears the direct cost of returning the goods. The customer may arrange the return themselves using a carrier that offers tracking. Alternatively, a return label may be requested from us within the EU. If our return label is used, we deduct the costs disclosed in advance from the refund. These costs are currently 6 € for returns from Germany and 15 € for returns from other EU countries. Our voluntary return-label service is not available for items sent back from countries outside the European Union (EU). Where we are legally required to cover return costs or arrange a return, we will fulfil those obligations.

The customer is only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Exclusion or expiry of the right to cancel

In particular, the right to cancel does not apply to goods that are not prefabricated and whose production is determined by an individual choice or specification by the customer, or that are clearly tailored to personal needs.

The right to cancel does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons if their seal has been removed after delivery. This may apply in particular to underwear, swimwear, cosmetics, perfumes or comparable items supplied with an appropriate hygiene seal.

Returns, condition of returned goods and compensation for diminished value

Please return items unworn, unwashed, undamaged, free from odours, make-up, pet hair or other signs of use, and with all labels, security tags, original packaging, dust bags, jewellery boxes, certificates and accessories.

The customer may inspect the goods as would be possible and customary in a retail store. Use beyond this may give rise to compensation for diminished value.

Removing or damaging original labels, packaging or accessories may result in diminished value if this affects the saleability, authenticity, hygiene, completeness or condition of the goods.

We reserve the right to inspect returned goods on receipt and to claim compensation for diminished value if the condition of the goods has been impaired beyond a permissible inspection. The customer's statutory rights remain unaffected.

We reserve the right to review our customers' purchasing and return behaviour at reasonable intervals. If a return rate of more than seventy per cent (70 %) is identified within a period of up to twelve (12) months, we reserve the right, after reviewing the individual case and exercising reasonable discretion, to temporarily reject future orders or temporarily suspend a customer account from placing further orders. In making this decision, we take into account, in particular, the number of orders, the extent of the items returned, the reasons for returns, valid cases involving defects or incorrect deliveries, and other circumstances of the individual case. This measure is intended, in particular, to avoid excessive environmental impacts from unnecessary transport and packaging materials, protect the availability of goods and ensure product quality.

 

Exchanges and reservations 

A direct exchange is not guaranteed. If a different size, colour or item is required, we recommend placing a new order. In individual cases, items may be reserved for a short period; there is no entitlement to this.

Rights in respect of defects

If an incorrect or defective item has been delivered, please contact our customer service team before returning the goods. In this case, to the extent required by law, we will provide an appropriate remedy, in particular subsequent performance, replacement, repair, acceptance of a return or a refund.

For valid claims in respect of defects, we bear the necessary costs of subsequent performance, including reasonable return shipping costs. In this case, please do not use expensive special shipping methods without consulting us; instead, arrange the return with our customer service team.

Statutory rights in respect of defects apply. If the goods delivered are defective, the customer is entitled to the statutory remedies, in particular subsequent performance, rescission, a price reduction and, where the statutory requirements are met, damages.

Please inspect the goods carefully on receipt and inform us as promptly as possible of any obvious transport damage or incorrect delivery. For consumers, failure to provide such notification does not affect statutory rights; notification does, however, make it easier for us to deal with shipping providers and suppliers.