Returns & refunds

We want every purchase at MONOLYT to be considered, secure and transparent. If an item nevertheless does not fit or meet your expectations, you can return your order to us under the following conditions.

Returns from countries outside the EU

We do not offer voluntary returns for items sent back from countries outside the European Union (EU). Statutory withdrawal rights, rights relating to defective goods and other mandatory consumer rights remain unaffected.

Our voluntary return-label service is not available for items sent back from countries outside the European Union (EU). Where we are legally required to cover return costs or arrange a return, we will fulfil those obligations.

For contracts already concluded, the services agreed at the time of contract formation and statutory rights remain unaffected.

1. Return period and cancellation

As a consumer, you have the right to cancel your order or individual items within 14 days of receiving the goods without giving any reason. To meet the deadline, it is sufficient to clearly inform us of your decision before the cancellation period expires.

After giving notice of cancellation, please return the goods to us without undue delay and no later than 14 days afterwards. The deadline is met if you send the goods before these 14 days expire.

You can register your return using our returns form, the electronic cancellation function on our website or by email to info@monolyt-store.com. Simply sending the goods back without a prior clear statement may delay processing.

2. Condition of returned items

Please return the item or items in a condition that allows them to be inspected again and resold. In particular, the goods should be unworn, unwashed, undamaged and complete.

• All original labels, security tags, product tags and accessories should remain attached or be enclosed, as applicable.

• Shoes and accessories should be returned in their original box or dust bag, as applicable. Please do not use the product packaging as a shipping box.

• You are, of course, allowed to try items on. However, handling beyond what is necessary to establish the nature, characteristics and functioning of the goods may give rise to compensation for diminished value.

• If a security tag or original label is removed or damaged and the item can no longer be sold as new as a result, we reserve the right to deduct reasonable compensation for diminished value from the refund.
  

   

3. Items excluded from the right to cancel

The statutory right to cancel does not apply to goods that are not prefabricated and whose production was determined by an individual choice or specification by the customer, or that were clearly tailored to personal needs. This applies in particular to personalised, individually made, altered or adapted items produced at the customer's express request.

The right to cancel also does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons if their seal has been removed, opened or damaged after delivery.

This may apply in particular to the following items, provided they were supplied with an appropriate seal and the seal was removed or damaged after delivery:

• Perfumes, fragrance products, care or hygiene products

• Swimwear and underwear

• Other goods that are unsuitable for return for health or hygiene reasons
  

   

4. How to make a return

1. Register your return: inform us of your cancellation or intention to return. Use our returns form, the electronic cancellation function or send an email to info@monolyt-store.com

2. Place the complete item or items, including labels and all accessories, securely in the original packaging. Please also include dust bags, boxes, product cards and any other components.

3. Use a return label: for returns from countries within the European Union (EU), we provide a DHL return label on request. The cost is not charged in advance, but deducted from the refund. Attach this label securely to the outside of the parcel. If UPS was selected for shipping at your request, you can arrange collection yourself by telephone with UPS or online at https://www.ups.com/us/en/business-solutions/pickup-dropoff-options. 

4. Drop off the parcel: take it to a DHL acceptance point and keep the proof of postage until the refund is complete. The link above can also be used to find nearby UPS Access Points where you can drop off the parcel. 

5. Inspection and refund: we inspect the return on receipt. Once the requirements are met, we arrange a refund to the original payment method without undue delay.
   

5. Return costs

The customer bears the return shipping costs. If our return label is used, we deduct the applicable return fee from the refund. The amounts below apply to standard returns suitable for parcel shipping, without collection.

Collection is not included in the standard return fee. If collection by DHL or DHL Express is available, additional costs may apply. We will let you know about these in advance.

6. Delivery address for returns

MONOLYT Fashion GmbH
Weißenburger Str. 24
81667 Munich
GERMANY

7. Notice of cancellation

If you wish to cancel your contract, you have the following options: 
1. Notice of cancellation and return: clearly inform us of your decision to cancel the contract within 14 days of receiving the goods. Merely returning the goods does not replace this declaration. 

2. Written or telephone notice of cancellation: after receiving the ordered item, you have 14 days to notify us of your cancellation in writing, by email or by telephone. Once we have been informed, the item must be returned to us within 14 days.